Refund policy

7. Cancellations and returns

7.1. You must keep your proof of purchase for anything you buy from us and provide it to us if you return any Product. We will not consider any requests without proof of purchase.
7.2. In addition to your rights under clause 8.1, for consumer purchases in respect of any Product purchased online through our Website or by phone, you may return the Product (at your cost) within 7 days from receipt of the goods, provided you notify us immediately that you wish to return the qualifying Product and that Product is returned immediately in its full undamaged packaging and is intact, unused, undamaged and in the same state as when it was sent to you. We will provide you a full refund within 14 days from the date the goods are received by us less any delivery and other costs.
7.3. We do not accept cancellation or returns from purchases in store, or wholesale or business purchases, or purchases at promotions or discount prices, unless we agree to do so in our sole discretion.
7.4. In the event we accept cancellation of the whole or any part of your Order, we will refund you within 21 days the price paid for the cancelled Order (or part of the Order cancelled), less any delivery and other costs. We will not accept the return of any Products unless the packaging is intact and undamaged, and the Product has not been used or damaged.
7.5. We are entitled to make a deduction from or to refuse (at our sole discretion) your refund if the Products and/or packaging returned show signs of use or damage.
7.6. You may be required to produce a proof of identity and purchase when returning Products.

8. Faulty Products

8.1. On receipt of the products you will immediately check that they match your Order and make a thorough inspection for any defects or missing parts. If they fail to match your Order or are defective or damaged you will notify us as promptly and in any event within 7 days of receipt by contacting us via email at info@ilcadirect.co.uk or by phone on +44 1327 604021 or such other contact as we may notify from time to time on our Website to arrange. Claims may be reduced or rejected if not notified within the 14 days.
8.2. It will be our decision in our sole discretion as to whether we repair or replace any such defect or faulty Product or Service within a reasonable time. Where Products are to be returned to us we will arrange this with you and you will cooperate fully.